Orders & Products

1How do I place an order on K2SKY?

Simply browse our collection, add items to your cart, and proceed to checkout. You can pay securely using our available payment methods.

2Do you sell both men’s and women’s clothing?

Yes! K2SKY offers a wide range of stylish and affordable clothing for both men and women.

3How can I find my correct size?

We provide a size guide on each product page to help you choose the perfect fit. If you’re unsure, feel free to contact our support team.

4Are your products true to size?

Most items fit true to size, but we always recommend checking the size guide for accuracy before ordering.

5Can I change or cancel my order after placing it?

Orders can only be modified or cancelled within a short timeframe. Please contact us as soon as possible if you need to make changes.

Shipping & Delivery

1Do you ship internationally?

Yes, K2SKY ships worldwide. Delivery times and costs vary depending on your location.

2How long does delivery take?

Standard UK deliveries usually arrive within 3–5 business days. International orders may take 7–14 business days.

3How can I track my order?

Once your order is shipped, you will receive a tracking link via email.

4What are your shipping costs?

Shipping fees are calculated at checkout based on your location and order size. We also offer free shipping on orders over a certain amount.

1What is your returns policy?

We accept returns within 14 days of delivery, provided the items are unworn, unwashed, and in their original packaging.

2How do I return an item?

Please contact our customer service team for instructions and a return label.

3Can I exchange an item for a different size or colour?

Yes, exchanges are available depending on stock. If the requested item is unavailable, you may choose a refund or store credit.

1What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.

2Is my payment information secure?

Yes. K2SKY uses encrypted and secure payment gateways to ensure your details are always protected.

1How can I contact K2SKY?

You can reach our customer service team via email, contact form, or social media. We aim to respond within 24 hours.

2Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive offers and sales.

3Do you have a physical store?

K2SKY is an online-only retailer, which allows us to offer a wider range of products at competitive prices.